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TRAINING & DEVELOPMENT
Industry specific training and development for your team; with both bespoke and set schedules available, delivered in person, either at your premises, or at a training venue.
Improving your team, giving them confidence, and building morale
BESPOKE
A training schedule and course hand-written to match your company's unique needs
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In-depth discussions to identify needs and solutions​
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A proposal sent for your review and approval
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From individual coaching, to training national teams
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A course written and delivered uniquely to your requirements
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One-to-One follow-ups with individual training attendees, to re-affirm and apply the learning & techniques
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Full briefings and feedback to management during and after the sessions
Prices to be quoted
SALES SKILLS & TECHNIQUES
Helping the team convert more leads into sales
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A proven and dynamic one-day course, tailored to your team's experience and needs​
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A run through from first contact, presentations, negotiation, sale agreed, and after-sale service
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Establishing a customer's needs, wants and budget
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No 'hard sell' pitching
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Understanding the psychology of a purchase, and how that can be used effectively
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Generating rapport and reciprosity
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A one-to-one follow-up with each training attendees
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Full briefings with management during and after the sessions
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Prices from £1,650 (up to 3 delegates; £165 /extra delegate)
CUSTOMER SERVICE
Looking after your customers,
and making them feel valued
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A proven and effective one-day course for anyone who's role is to service and maintain the existing customer base, e.g. Internal Sales​, Area Managers, Order Processors
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Understanding the importance of customer service on sales
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An overview of the customers' role and daily lives
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How to build rapport, and demonstrate empathy
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How to deal with conflict or complaints
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When and how to use different methods of communication
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A one-to-one follow-up with each training attendees
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Full briefings with management during and after the sessions
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Prices from £1,650 (up to 3 delegates; £165 /extra delegate)
HOW TO BE THE BEST SALES-DESIGNER
How to move from being good,
to being great!
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An engaging and enlightening one-day course specifically written for KBB Sales People and Designers
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How to take an effective brief
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Designing to budget
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Gaining inspiration in design
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Interior design hints & tips
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How to handle different customer types: general public, developer, builder
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Sales skills and conversions
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Improving project management
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Optional - convert kitchen designers to bathroom designers, and visa-versa
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Prices from £1,650 (up to 3 delegates; £165 /extra delegate)
Contact Me
PROJECT MANAGEMENT
Seeing the job through from sale to delivery and installation
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An informative and useful one-day course specifically written for Designers , Project Managers and Support staff
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Getting the best hand-over from the sale stage
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Understanding the process from start to completion
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Scheduling deliveries and installation teams
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Liasing with other trades
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How to deal with conflict or complaints
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Remedials and snagging
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Achieving a positive final sign-off, and recommendations
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Prices from £1,650 (up to 3 delegates; £165 /extra delegate)
KBB SUPERVISOR / MANAGER
How to get the best from the team, and delivering results
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A focused one-day course specifically design for new supervisors/managers in the industry, or those looking to brush up their skills
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Understanding the team dynamic
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Understanding what really motivates people
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Legal basics of Employment Law
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Hosting effective meetings
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Conducting constructive appraisals
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Recruitment methods and tips
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How to handle dismissals and other exits
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Team building
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Analysing performance
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Managing-up, reports and other duties
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Prices from £1,650 (up to 3 delegates; £165 /extra delegate)
tobygriffin2@gmail.com | Tel: 07422 501383
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